Terms & Conditions

Catery Terms & Conditions

Last Updated: [20\8\2026]

Welcome to Catery.

These Terms & Conditions ("Terms") govern your access to and use of the Catery mobile application, website, and related services ("Platform").

By creating an account or using Catery, you agree to these Terms. If you do not agree with these Terms, please do not use the Platform.

1. About Catery

Catery is a marketplace that connects customers with catering companies, food vendors, and event-service providers ("Vendors").

Catery allows users to discover services, submit booking requests, communicate with Vendors, and manage bookings through the Platform.

Unless specifically stated otherwise, Catery is a marketplace and technology platform and is not the provider of the catering, food, venue, or event service booked through a Vendor.

2. Eligibility

You must provide accurate information when creating an account or making a booking.

By using Catery, you confirm that:

• The information you provide is accurate and up to date.

• You have the legal capacity to enter into agreements.

• You will use the Platform lawfully.

• You will not use Catery for fraudulent, abusive, or unauthorized purposes.

3. Your Catery Account

You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

You must notify Catery if you believe your account has been accessed without authorization.

Catery may suspend or terminate accounts that violate these Terms or applicable laws.

4. Browsing Vendors

Catery provides information about Vendors and their services through the Platform.

Vendor profiles may include:

• Services

• Packages

• Prices

• Photos

• Descriptions

• Availability

• Service areas

• Other information provided by the Vendor

Although Catery makes reasonable efforts to maintain accurate information, Vendor information may change.

The Vendor is responsible for the accuracy of the information, prices, availability, and services they provide.

5. Booking Requests

When you submit a booking request, the request does not necessarily mean that the booking has been confirmed.

A booking becomes confirmed only when Catery and/or the Vendor confirms the booking according to the applicable booking process.

You are responsible for providing accurate:

• Event date

• Event location

• Guest count

• Contact information

• Service requirements

• Special requests

Incorrect or incomplete information may affect the Vendor's ability to fulfill the booking.

6. Payments

Where Catery processes payment for a booking, the customer may be required to pay the applicable amount through the Platform.

The total amount may include:

• Vendor service price

• Catery fees, where applicable

• Delivery or transportation fees

• Taxes or other applicable charges

The applicable amount will be displayed before payment where reasonably possible.

Payment processing may be handled by third-party payment providers.

7. Vendor Payments

Where applicable, Catery may collect payment from the customer on behalf of the Vendor.

Catery may deduct applicable commissions, fees, refunds, or other amounts according to the applicable agreement with the Vendor before transferring the remaining amount to the Vendor.

The Vendor's payment arrangements do not change the customer's obligation to pay the amount shown at checkout.

8. Prices

Prices displayed on Catery may be provided by Vendors and may be subject to change.

The price applicable to a confirmed booking is the price communicated and accepted as part of that booking, subject to any clearly stated additional charges.

Any additional charges should be communicated to the customer before they become payable where reasonably possible.

9. Cancellations and Refunds

Cancellation and refund eligibility depends on the specific booking, Vendor policy, and applicable Catery policy.

Unless otherwise stated for a specific booking:

• Cancellation requests should be submitted through Catery as soon as possible.

• Refunds may be subject to cancellation fees or Vendor commitments.

• Certain payments may be non-refundable once the Vendor has started preparing for the event.

• Refund amounts and processing times may vary.

Catery may review exceptional circumstances on a case-by-case basis.

The cancellation terms applicable to a booking may be displayed before or during the booking process.

10. Vendor Responsibilities

Vendors are responsible for providing the services described in their confirmed booking.

This includes responsibility for:

• Service quality

• Food preparation

• Food safety and applicable permits

• Staff

• Equipment supplied by the Vendor

• Timely delivery or service

• Compliance with applicable laws and regulations

• Accuracy of Vendor information

Catery does not control the day-to-day operations of Vendors.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information

• Providing accurate event location and timing

• Being available for necessary communication

• Following reasonable Vendor requirements

• Paying applicable amounts

• Providing reasonable access to the event location where required

• Informing Catery and/or the Vendor of relevant changes as soon as possible

Customers must not use Catery to engage in fraudulent, illegal, abusive, or harmful activities.

12. Event Changes

Changes to a confirmed booking, including changes to:

• Event date

• Location

• Number of guests

• Package

• Services

• Timing

may affect the price and availability.

Changes are not guaranteed until confirmed by the relevant Vendor and/or Catery.

13. Vendor Availability

Vendor availability is subject to change.

Catery does not guarantee that a Vendor will remain available for a specific date until the booking has been confirmed.

14. Service Issues and Complaints

If you experience an issue with a booking, please contact Catery as soon as possible.

We may communicate with the Vendor to investigate and resolve the issue.

Where appropriate, Catery may facilitate communication, refunds, credits, or other resolutions according to the circumstances and applicable policies.

15. Reviews and Feedback

If Catery allows users to submit reviews, ratings, photos, comments, or other content, you agree that:

• Your content must be truthful and based on your genuine experience.

• You must not submit illegal, abusive, defamatory, misleading, or fraudulent content.

• You must not impersonate another person.

• You must not manipulate ratings or reviews.

By submitting content to Catery, you grant Catery a non-exclusive, royalty-free right to use, display, reproduce, and distribute that content in connection with Catery's services and marketing, subject to applicable law.

16. Prohibited Activities

You may not:

• Use Catery for unlawful purposes.

• Create fake accounts.

• Provide false information.

• Attempt to gain unauthorized access to Catery systems.

• Interfere with the Platform.

• Upload malicious software.

• Abuse Vendors, customers, or Catery staff.

• Use Catery to commit fraud.

• Scrape or copy Platform content without permission.

• Circumvent Catery's booking or payment processes for the purpose of avoiding applicable fees.

• Use another user's account without authorization.

17. Intellectual Property

The Catery name, logo, app design, website, content, graphics, software, and other materials provided by Catery are owned by or licensed to Catery and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially exploit Catery's intellectual property without written permission.

Vendor content remains the responsibility of the Vendor and may be subject to the Vendor's intellectual property rights.

18. Third-Party Services

Catery may use third-party services for payment processing, communications, maps, analytics, hosting, authentication, and other functionality.

Third-party services may have their own terms and policies.

Catery is not responsible for third-party services that are outside Catery's control.

19. Disclaimer

Catery provides a marketplace and technology platform.

We do not guarantee that:

• Every Vendor will meet your expectations.

• Vendor information will always be completely accurate.

• A Vendor will always be available.

• The Platform will always be uninterrupted or error-free.

Catery does not provide the catering or event service itself unless expressly stated otherwise.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Catery shall not be responsible for indirect, incidental, special, or consequential losses arising from a Vendor's services or from circumstances outside Catery's reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

21. Events Outside Our Control

Catery and/or Vendors may not be responsible for failure or delay caused by circumstances beyond reasonable control, including:

• Natural disasters

• Severe weather

• Government actions

• Public emergencies

• Strikes

• Transportation disruptions

• Power or telecommunications failures

• Security incidents

• Other events beyond reasonable control

Where possible, Catery will work with the customer and Vendor to find an appropriate solution.

22. Account Suspension or Termination

Catery may suspend or terminate an account where we reasonably believe that the user:

• Violated these Terms

• Engaged in fraudulent activity

• Misused the Platform

• Created a security risk

• Violated applicable law

• Provided materially false information

Termination does not affect rights or obligations that arose before termination.

23. Changes to These Terms

Catery may update these Terms from time to time.

Where changes are material, we may notify users through the Platform or another appropriate communication method.

Your continued use of Catery after the updated Terms become effective means that you accept the updated Terms.

24. Privacy

Your use of Catery is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt, unless otherwise required by applicable law.

Any dispute shall be subject to the jurisdiction of the competent courts in Egypt, unless applicable law requires otherwise.

By creating an account or using Catery, you confirm that you have read, understood, and agreed to these Terms & Conditions.