Privacy Policy

Catery Privacy Policy

Last Updated: [20\8\2026]

At Catery, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Catery ("Catery", "we", "us", or "our") collects, uses, stores, and protects your information when you use the Catery mobile application, website, and related services.

By using Catery, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Catery, we may collect the following information:

Account Information

When you create an account, we may collect:

• Full name

• Mobile phone number

• Email address

• Password or authentication information

• Profile information

Booking Information

When you make or request a booking, we may collect:

• Event date

• Event location

• Number of guests

• Event type

• Catering or service requirements

• Special requests

• Booking history

• Communication between you and Catery or the relevant vendor

Payment Information

When you make a payment through Catery, payment information may be processed by our payment service providers.

Catery may receive information necessary to confirm and manage your payment, but we do not necessarily store your full card or payment credentials.

Device and Usage Information

We may automatically collect certain technical information, including:

• Device type

• Operating system

• App version

• IP address

• Log information

• General usage information

• App interactions and performance information

Location Information

If you allow location access, Catery may use your location to help provide relevant services, identify service areas, or improve your booking experience.

You can manage location permissions through your device settings.

2. How We Use Your Information

We may use your information to:

• Create and manage your Catery account

• Process and manage bookings

• Connect you with relevant vendors

• Communicate with you regarding your bookings

• Process payments and refunds

• Provide customer support

• Send booking confirmations and important service notifications

• Improve the Catery app and user experience

• Personalize content and recommendations

• Detect and prevent fraud, abuse, or unauthorized activity

• Maintain the security of our services

• Analyze app usage and performance

• Comply with applicable laws and legal requirements

• Send marketing communications where permitted and, where required, with your consent

3. Sharing Your Information

Catery operates as a marketplace connecting customers with catering and event-service vendors.

To provide the service, we may share relevant information with:

Vendors

When you submit a booking or inquiry, we may share information necessary for the vendor to understand, accept, prepare, and fulfill your request.

This may include your name, contact information, event details, location, and booking requirements.

Payment Providers

Payment information may be shared with trusted third-party payment providers to process transactions securely.

Service Providers

We may use third-party providers for services such as:

• Hosting

• Analytics

• Customer support

• Communication

• Notifications

• Payment processing

• Security

• Technical infrastructure

These providers may only access information necessary to provide their services.

Legal and Regulatory Authorities

We may disclose information when required by law, legal proceedings, court orders, or requests from competent authorities.

4. Communications

We may contact you through:

• SMS

• WhatsApp

• Email

• Push notifications

• In-app notifications

• Phone calls

These communications may relate to your account, bookings, payments, support requests, security, or other services.

You may also receive marketing communications where permitted by law.

You can opt out of promotional communications by following the unsubscribe instructions provided or contacting us.

Please note that you may still receive essential service-related communications.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no digital platform can guarantee that information transmitted or stored online will be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain your account

• Complete transactions

• Resolve disputes

• Meet legal and regulatory requirements

• Prevent fraud

• Enforce our agreements

• Maintain appropriate business records

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

7. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion where legally permitted

• Request information about how your data is being processed

• Withdraw consent where processing is based on consent

• Object to certain uses of your information

• Request restriction of certain processing where applicable

To exercise your rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

8. Children's Privacy

Catery is not intended for children under the age of [18].

We do not knowingly collect personal information from children without the appropriate legal basis or parental/guardian involvement where required by law.

If you believe a child has provided personal information to Catery improperly, please contact us.

9. Cookies and Similar Technologies

Our website and certain services may use cookies, pixels, SDKs, and similar technologies to:

• Keep services functioning

• Understand how users interact with our services

• Improve performance

• Measure marketing campaigns

• Personalize the user experience

You may be able to manage certain cookie or device permissions through your browser or device settings.

10. Third-Party Services and Links

Catery may integrate with or link to third-party services.

These third parties may have their own privacy policies and terms. Catery is not responsible for the privacy practices of third-party services outside our control.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the app, website, email, or another appropriate method.

The "Last Updated" date at the top of this policy indicates when it was most recently revised.